Terms and Policies

General operating rules

Check-in is available from 4:00 pm and check-out must be completed by 11:00 am; at check-in, every guest must be identified using the details from their identification document;

Late check-out until 2:00 pm is subject to a service fee;

Between 10:00 pm and 8:00 am, all noise must be kept to a minimum;

Smoking is not permitted inside bedrooms or any other indoor area;

The entire property is closed to violent, intoxicated or otherwise impaired guests who disturb other guests;

Pets are not permitted at the accommodation;

Parties of any kind are not permitted without prior authorisation;

Bedrooms accommodate up to two guests, except where a cot or bed for a child up to 12 years old has been requested and provided;

Shared areas are reserved for guests and other customers, except where an event has been scheduled, announced and authorised by Casa da Abrunheira, and must be kept tidy and clean;

Furniture and other equipment in bedrooms and shared areas may not be moved without prior authorisation;

Additional services can be scheduled through our website; to change, cancel or request a refund, you must contact us and state the reason, particularly where the scheduled time for the service has already begun;

Guests are responsible for behaving properly and helping to maintain a family-friendly and respectful environment; guests who cause damage are also responsible for compensating the establishment;

Guests may not accommodate unregistered persons in their rooms, organise meetings of a criminal or unlawful nature there, or engage in prostitution;

Use of any service or area (outdoor swimming pool, spa, gym, lounge, restaurant, business centre, gaming zone or garden) requires responsible and quiet behaviour so that the peace of other guests is not disturbed.

Booking and Cancellation Terms

During booking, guests may choose a refundable Flexible Rate, associated with a booking that can be cancelled until the day before check-in, or a promotional Non-Refundable Rate, which does not allow a refund following cancellation;

All displayed rates include VAT at the applicable legal rate and all other applicable taxes and charges;

Any rate may be refunded if the service cannot be provided due to force majeure or a serious failure;

Force majeure means a declared State of Emergency or confinement, or natural disasters such as storms or earthquakes that prevent guests from travelling to the accommodation; a serious failure means a general lack of water or electricity at the accommodation for more than four hours, or a technical fault that prevents check-in and timely access to the accommodation.

Privacy and Personal Data Protection Policy

At Casa da Abrunheira, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect the information you provide when using our accommodation and additional services, in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law;

The controller of your personal data is Casa da Abrunheira, at Rua Mártir São Sebastião, 2565-643 Ramalhal. The responsible person can be contacted at [email protected];

For booking and check-in, we collect identification and contact details such as name, identification document number, email address and telephone number; we do not request copies or scans of identification documents and rely on the information provided being truthful;

The personal data collected is used to process, confirm and manage your booking, invoice the amount paid for the accommodation, and communicate data to the competent authorities where applicable, including the Agency for Integration, Migration and Asylum and the Portuguese Tax and Customs Authority;

The data described above is collected through our website or through online sales channels on which our accommodation may be advertised;

Payment data is collected through a secure payment platform, and Casa da Abrunheira does not store any payment-card information that may have been used for payments;

To improve your experience on our website, we collect certain web-service usage data, such as your IP address, internet-browser type, operating system and the pages you visit on our website;

Our website uses cookies to improve the user’s browsing experience;

Casa da Abrunheira implements strict technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include secure HTTPS communications on our website, restricted access to data by duly trained authorised personnel, firewalls, regular data backups, and the deletion of guests’ personal data, namely their address and identification-document details, after checkout.

Operator

This establishment is registered in Turismo de Portugal’s National Local Accommodation Register under number 142654/AL;

The operator is João Demony D'Eça Lourenço Matias, Portuguese Tax Identification Number PT 251 526 682.